Shipping policy

Shipping Policy

Shipping Overview

Thank you for shopping with JoJo Journal.
We are committed to processing and shipping your order as smoothly as possible. Please review the information below for details on our shipping process.

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Shipping Time & Delivery Estimates

Estimated delivery times may vary depending on your location and shipping destination.

  • United States: approximately 7–15 business days

  • International orders: approximately 10–25 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, weather conditions, or other factors beyond our control.

Shipping Origin

Orders may be shipped from China or international fulfillment partners, depending on product availability.

Shipping Rates

Shipping costs are calculated and displayed at checkout unless otherwise stated during a promotion.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow 24–72 hours for tracking updates to appear in the carrier’s system.

Lost, Delayed, or Missing Packages

If your package appears to be delayed, please allow additional time for delivery, as international shipping may experience unexpected delays.

If your order has not arrived within 30 days of shipment, please contact us at zhaojiayi516@gmail.com, and we will assist you in investigating the issue.

Incorrect Address

Please ensure that your shipping address is correct before placing your order.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: zhaojiayi516@gmail.com